At Shotempl.cc, we are committed to offering high-quality digital templates to meet your creative needs. Since all of our products are digital downloads, we cannot accept returns or offer refunds. Please review the following terms to understand our policy:
1. No Refunds for Digital Products
Due to the nature of digital products, all sales are final. Once you have downloaded or received access to any template(s), we cannot offer a refund. This includes:
- Pre-designed templates
- Digital files or assets
2. Exceptions to the No Refund Policy
In special cases, we may consider offering a refund or exchange. These cases are assessed individually, and the following situations may qualify:
- If the product you received is significantly different from what was described on our website.
- If you encounter technical issues that prevent you from accessing or using the product, and we are unable to resolve them within a reasonable time frame.
3. How to Request a Refund (If Applicable)
To request a refund or report an issue with a product, please contact our support team within 7 days of purchase. Include the following information in your request:
- Your order number
- A clear description of the problem (e.g., incorrect file received, download issue)
- Any additional details that can help us resolve your concern.
4. Non-Refundable Fees
Please note that any processing fees, taxes, or shipping charges (if applicable) are non-refundable.
5. Exchanges
Exchanges are not available for digital products. If you find that a template you purchased does not meet your needs, feel free to reach out to our support team for guidance, and we will do our best to assist you.
6. Customer Support
For any issues with your digital templates or if you need assistance, please reach out to our customer support team at [email protected]. We aim to respond within 48 hours to ensure your concerns are addressed promptly.
By purchasing from Shotempl.cc, you acknowledge and agree to abide by our Refund and Returns Policy.